CD replication - DVD replication - CD manufacturing - DVD manufacturing – CD duplication – DVD duplication - CD packaging - DVD packagingprinting services - direct mail printing - digital printingfulfillment services - efulfillment - fulfillment distribution - online orderingdirect mail marketing - creative services - packaging designwebsite development – multimedia development - emarketingEvatone, Inc.
Contact Evatone: 1-800-382-8663

Fulfillment FAQs

How does my business benefit by outsourcing fulfillment?

Outsourcing with Evatone provides more than just basic product fulfillment. We provide a range of custom services that create a true solution. By outsourcing to Evatone you gain:
  • Instant expertise. By using Evatone as a "surrogate staff," your business is ramped up to fulfillment best practices instantly with no learning curve and no costly errors as your process evolves.
  • Maximum efficiency. Our team will analyze the best processes for your unique business, minimizing cost while delivering the best possible service to you and your customers.
  • Transparency. Through technology and customer service, we provide high visibility into your fulfillment program. With Evatone, you have answers whenever you want them.
  • Greater focus on your core business. With fulfillment handled by our experts, you're free to focus the full resources of your business on what makes you most successful.

What fulfillment services do you offer?

Depending on your needs, Evatone can provide:
  • Demand forecasting
  • Web-based, phone or mail ordering
  • Online, email or paper reporting
  • Payment processing
  • Twenty-four hour turnaround
  • E-mailed order confirmations
  • Negotiated low rates with multiple carriers
  • Instant access to inventory information
  • Automatic replenishment or pre-defined ordering reminders
  • Integration with your internal systems
  • Hassle-free returns processing
  • Recapture and reuse of suitable returned products
  • Shipment tracking
  • Management reporting

What methods are available for order taking?

We can take orders via the Web, e-mail, phone and fax. Let our eSolutions division create a site for you.

What are your shipping management capabilities?

We have negotiated favorable rates with a range of shippers, providing us with options to ensure fast, cost-effective delivery of your items.

I don't need all of your services. Can I get just what I need?

Absolutely. Every business is unique, and so is every fulfillment solution we deliver. Our fulfillment experts will work with you to tailor a program to your exact needs.

What is your warehouse like?

Our facility has advanced security systems, climate control and over 120,000 feet of storage space. We have the processes, area and security necessary to serve you and safely store your products.

What types of reports do you provide?

Evatone provides a comprehensive set of management reports that show inventory levels, order activity, reorder points, etc. We realize, however, that clients often have a need for customized reports, and we are happy to accommodate them.

How do you assure that my inventory is adequate to meet demand?

At the beginning of our relationship, Evatone will work with you to establish initial reorder points. If the inventory item is manufactured at Evatone, we can, if you wish, automatically trigger the manufacturing process. If the product comes from elsewhere, we will alert you in plenty of time to restock. As we track orders for your materials, we will monitor activity and refine reorder points accordingly.

Can you help me accept and process orders over the web that will then be fulfilled through your facility?

Yes. Our E-business unit can design and deploy a complete web site for you, including order-taking capabilities, or work within your existing site to add e-business functionality.

Do you have print on demand capability?

Yes. Evatone can produce customized, on-demand materials for your staff and customers as needed. Learn more here.

How does Evatone secure proprietary company data?

Evatone adheres to stringent data protection policies. View our policies here.

How much do your services cost?

Every fulfillment solution we provide is unique. Once we have worked with you to determine your exact needs, our team will provide with full cost information.

Have additional questions?

Simply contact us today for more information.
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